Transformative Hydration, Tailored to You.

If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after
placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim
1. Visit Shipinsure’s claims website
2. Provide Shipinsure with your Email and Order number
3. Select the claim reason, and your Preferred resolution for the claim.
File a claim here.

Yes, you will need to purchase a reusable Karma Hydration Kit bottle with your first order. Our patented push cap is designed to work exclusively with the reusable Karma bottle, so it's essential that you have one to use with our water push caps. During the checkout process, you will be prompted to add the reusable bottle to your order after you have selected your four flavors of cap sleeves and proceed to the next screen. This will ensure that you have everything you need to start using your Karma push caps right away!

If your bottle is leaking when you shake it, it could be because water has gotten onto the threads of the bottle. To prevent this, make sure the threads on the bottle and cap are completely dry before filling the bottle with water. Additionally, make sure the cap is securely fastened to the bottle before shaking to prevent any leaks. If you continue to experience issues with leaking, please contact our customer service team for further assistance.

If you have a subscription, you can modify the Karma flavors in your kit up to one week before your scheduled shipment. To do so, simply log into your account by clicking here, and review and change the flavors for your next order. This will ensure that you receive the flavors you want in your upcoming shipment. Please note that changes made within one week of your scheduled shipment will not take effect until your following shipment

Yes, you can skip a scheduled shipment at any time by accessing your account and selecting "Manage Subscriptions" to manage your upcoming orders. From there, you can easily skip a shipment and adjust your subscription as needed. Please note that you must make any changes to your subscription at least one week prior to your scheduled shipment to ensure that your changes take effect in a timely manner.

Yes. Log into your account. Select Manage Subscriptions to revise the frequency of your shipment. You may revise your subscription frequency up to 1 week prior to your next scheduled delivery.

Yes, Karma will notify you via email when your shipment has been sent from our fulfillment center. Typically, orders are shipped within three business days of purchase, and you will receive an email notification when your shipment has been sent. Once you receive the notification, your shipment will arrive within 4-6 days, depending on your location. Additionally, you can track all of your shipments on your account page for added convenience.

At this time, we only ship within the contiguous United States.

As a Hydration Kit subscriber, you will receive a 10% discount on your refill kits. Additionally, you will be the first to know about new flavor offerings and product updates. From time to time, we will also email you exclusive offers, not available to our non-subscription customers.

Visa, MasterCard, Discover, American Express, PayPal and Apple Pay.

Because each Karma box is made to order, we do not accept returns on orders that have already left our fulfillment center, and we do not issue refunds once the order has been placed. You can access our full refund policy here.

You can update your payment information here. Just log into your account to review and update your payment information as necessary.

Yes! We offer digital gift cards which you can purchase here.